Booking Management
Accept or decline booking requests, and manage booking settings.
Guest Communication
Send welcome messages, check-in instructions, and other important information to guests.
Issue Resolution
Handle any issues or problems that arise during a guest’s stay.
Cleaning and Maintenance
Coordinate cleaning and maintenance services.
Key Exchange
Manage key exchange or check-in processes.
Calendar Syncing
Keep the calendar up-to-date to avoid double bookings.
Messaging
Respond to guest inquiries, messages, and reviews.
Listing Management
Edit listing details, including description, photos, and amenities.
Pricing and Availability
Update pricing, availability, and calendar settings.
The Benefits of Hosting on Airbnb
Got a property you’re not using full-time? Whether it’s a family home in the hills, a cozy guesthouse by the beach, or just an extra room in your apartment — Airbnb lets you turn that space into a reliable source of income. As a global platform that connects hosts with travelers, Airbnb has expanded rapidly since its start in 2008, now serving more than 150 million users and close to 3 million hosts across the globe.
Why List Your Home on Airbnb?
Complete Flexibility
Airbnb gives you complete flexibility to decide if you want to rent a single room or your entire home, and whether you host occasionally or regularly.
Boost Your Income
Hosting on Airbnb can be a lucrative side gig! Many hosts began while working full-time and now enjoy a reliable stream of extra cash.
Global Connections
Hosting on Airbnb is a great way to meet travelers from around the world and discover new cultures from the comfort of your own home.
Reliable & Secure
Airbnb is a globally recognized brand with a solid reputation and a multi-billion dollar valuation. They also provide up to $1 million in property insurance and accident coverage for your peace of mind.
Starting your hosting journey is easier than you might expect, but there are a few steps to complete before your property is ready for guests. While it’s not as involved as running a hotel, ensuring your space is appealing and your listing shines is still important.
Too busy to manage it all? No problem.
Let an Airbnb Virtual Assistant do the hard work for you! They take care of everything from listing creation and messaging to review management and helping you become a top-rated host.
Managing Your Property Listing
Creating and managing a standout Airbnb listing is essential for drawing in guests. A virtual assistant can keep your profile polished, current, and inviting.
Crafting Effective House Rules for Your Property
- Writing clear and specific guidelines for guests
- Setting clear policies regarding animals, smoking, noise, and private spaces
- Making rules easy to understand to reduce the chance of disputes
Creating an Engaging Overview of Your Space
- Composing a clear and inviting summary of your rental
- Pointing out what makes the property comfortable and distinctive
- Providing clear information on sleeping spaces, bathrooms, and guest privacy
Adding photos of your property
- Managing photo sessions or incorporating existing pictures
- Sharing high-quality photos with clear, explanatory captions
- Adjusting property photos when there are changes in the design or setup
Helping Guests with the Check-in Process
An easy check-in process starts the guest experience on the right foot. Let your VA handle the details to keep things running smoothly.
Setting Up Easy-to-Follow Check-In Steps
- Writing and sharing comprehensive check-in procedures
- Listing the exact property address and access steps clearly
- Sharing check-in instructions a day before guest arrival
Managing Guest Conversations
- Providing guests with booking receipts and friendly greetings
- Maintaining 24/7 availability for guest communication
- Handling all guest communication before arrival and during check-in
Managing Your Booking Calendar
Keeping your calendar updated helps you secure more bookings and avoid issues like double bookings or last-minute cancellations.
Updating and managing availability on the calendar
- Regularly updating your availability preferences
- Confirming or rejecting reservations according to live availability
- Avoiding fees by managing cancellations and changes in a timely manner
Continuous Communication with Guests
Staying in touch and responding quickly leads to excellent reviews and return customers.
Before arrival or while the guest is staying
- Responding to guest questions
- Helping guests with local guidance and recommendations
- Updating guests on critical issues such as nearby construction or outages
After the guest leaves
- Requesting feedback from guests
- Responding to negative comments with care
- Managing guest schedule changes and late arrivals
Extra Tasks for Guest or Property Support
There are several other crucial areas where your Airbnb Virtual Assistant can provide support:
More:
- Building and maintaining your property listings
- Managing confirmations and guest greetings
- Creating detailed house guides and emergency contact sheets
- Resolving travel or entry issues for a smooth guest experience
- Managing schedule adjustments and canceled bookings
- Helping guests explore with detailed maps and suggestions for local experiences